NeckCare Home adds RTM billing to at-home neck rehab programs

NeckCare is rolling out a new NeckCare Home update that lets clinics bill for personalized at-home neck rehab through Remote Therapeutic Monitoring. The company says the feature can create recurring revenue, improve patient retention and help clinics differentiate themselves in crowded local markets.

Why it matters: - NeckCare Home turns between-visit care into a billable service line through Remote Therapeutic Monitoring, giving clinics a way to earn recurring revenue from patients already in treatment. - The update is designed to help clinics stand out from local competitors by offering a personalized at-home program instead of a generic exercise handout. - The company says the new flow can also improve retention by keeping patients engaged between appointments.

What happened: - NeckCare announced an update to NeckCare Home on June 8, 2026, in Minneapolis. - The platform now supports personalized at-home neck rehabilitation programs that qualify for RTM reimbursement. - NeckCare Home works on personal devices using a standard camera, so clinics do not need extra hardware. - The rollout is available to all NeckCare Home customers at no additional cost. - Existing clinics will see the new flow inside their dashboard. - New clinics can request a demo at neckcare.com/contact.

The details: - RTM is a Medicare-recognized billing pathway built around codes 98975, 98976, 98977, 98980 and 98981. - Two additional 2026 codes, 98985 and 98979, were added for pain and movement care. - Physical therapists, occupational therapists and other qualified professionals have been able to bill RTM since 2022. - Published industry estimates put RTM reimbursement at about $100 to $185 per patient per month. - A Wibbi Global case study documented $8,000 to $12,000 in RTM revenue per month from 40 active patients. - WebPT has estimated RTM can lift per-patient profit by 49% to 135% across an episode of care. - NeckCare says a clinic bringing 10 patients per month into a connected program could create a five-figure annualized revenue stream. - The company says clinics can package intake, in-clinic visits and the at-home program into a named premium neck health offer with a single price.

Between the lines: - The launch arrives as paid patient acquisition gets more expensive, with Meta healthcare ad CPMs rising from about $22.76 in January 2025 to $38.70 in January 2026. - The release says chiropractic patient acquisition costs now range from $150 to $400 per new patient, depending on the channel. - The company is positioning RTM as a second revenue line that does not require more visits, higher prices or more new patients. - NeckCare is also framing the feature as a marketing tool because patients increasingly compare clinics on convenience, digital access and review quality. - Lucy Bichakhchyan, marketing manager at NeckCare, said the clinics that win over the next five years will be the ones with a second revenue line, a story patients share and a way to keep patients connected between visits. - The company says the connected-program model is most effective when clinics promote it on their website, booking pages and new-patient walkthroughs.

What’s next: - NeckCare says clinics can begin using the new personalized-program flow immediately as the update rolls out. - The company expects clinics to use RTM billing once and let the recurring revenue continue each month. - NeckCare is encouraging new clinics to request a demo through its contact page.

The bottom line: - NeckCare Home is being positioned as both a care-delivery upgrade and a revenue play, with RTM reimbursement at the center of the pitch.